At uo8, your privacy is not an afterthought — it is a core principle. This Privacy Policy explains in clear terms what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a user of the uo8 platform operating in Malaysia.
All personal data is protected by 256-bit SSL encryption in transit and stored on secured, access-controlled servers. We apply industry-standard security protocols to every layer of our platform.
uo8 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is used solely to operate and improve the platform.
You have the right to access, correct, delete, and port your personal data. Requests are handled within 30 days and we will never penalise you for exercising your data rights.
Payment data processed through GrabPay, Touch 'n Go eWallet, DuitNow, FPX, Maybank, and CIMB is handled by PCI-DSS compliant payment processors. uo8 does not store full card numbers on its servers.
Identity and address data collected during KYC is used exclusively for regulatory compliance purposes — age verification, anti-money laundering checks, and fraud prevention. It is not used for marketing.
In the unlikely event of a data breach that poses a risk to your rights, uo8 will notify affected players promptly and transparently, in accordance with applicable data protection obligations.
This Privacy Policy ("Policy") is published by uo8 ("uo8", "we", "us", "our") and applies to all personal data collected, processed, and stored in connection with your use of the uo8 online gaming platform accessible at https://uo8.cam (the "Platform"). uo8 serves players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations throughout the country.
uo8 acts as the data controller in respect of the personal data you provide when registering an account, making deposits or withdrawals, placing wagers, or contacting our customer support team. We take our obligations under applicable data protection law seriously and are committed to handling your personal information with transparency, care, and integrity.
By creating an account or continuing to use the uo8 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.
Transparency Commitment: We will never use your personal data in a way that is incompatible with the purposes described in this Policy without first notifying you and, where required by law, obtaining your explicit consent.
For the purposes of this Policy, the following terms carry the meanings set out below:
uo8 collects personal data through several channels, including account registration, payment processing, KYC verification, customer support interactions, and through automated means such as cookies and server logs. The categories of data we collect are as follows:
| Category | Data Collected | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number (MyKad / passport) | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration & account settings |
| Financial Data | Payment method details (e-wallet IDs, bank account numbers, last 4 digits of card), transaction history, deposit and withdrawal records | Payment processing |
| Gaming Data | Bet history, game session logs, wager amounts, bonus usage, RTP statistics | Platform activity |
| Technical Data | IP address, device type and OS, browser type, session timestamps, referral URL | Automatic collection via cookies and server logs |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
uo8 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where strictly required for responsible gambling assessments or where you voluntarily disclose such information to our support team.
uo8 processes your personal data only for the specific purposes set out below. We do not process your data in ways that are inconsistent with these stated purposes without your prior consent.
uo8 processes your personal data on one or more of the following legal bases:
uo8 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with third parties only in the following limited circumstances:
uo8 requires all third parties that process personal data on its behalf to maintain appropriate technical and organisational security measures and to process such data only in accordance with our documented instructions.
uo8 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 7 years post-closure | Regulatory / AML compliance |
| Financial Transaction Records | 7 years from transaction date | Statutory accounting / AML obligations |
| KYC Documents | 5 years post-account closure | Licensing requirement |
| Gaming Activity Logs | 3 years from date of activity | Responsible gambling monitoring / dispute resolution |
| Customer Support Records | 3 years from last interaction | Dispute resolution / service quality |
| Marketing Preferences | Until consent is withdrawn | Consent-based |
When personal data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures. Anonymised data (from which you can no longer be identified) may be retained indefinitely for statistical and analytical purposes.
uo8 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
Whilst uo8 takes all reasonable steps to protect your personal data, no transmission over the internet or electronic storage system can be guaranteed to be 100% secure. We therefore encourage you to maintain strong, unique passwords for your uo8 account and to contact us immediately if you suspect any unauthorised access.
The uo8 Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect anonymous usage data that helps us improve the platform. The categories of cookies we use are as follows:
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform.
Subject to applicable data protection law, you have the following rights in respect of your personal data held by uo8. To exercise any of these rights, please contact our Data Protection team as set out in Section 14.
You have the right to request a copy of the personal data we hold about you, along with information about how we use it.
You may request that we correct any inaccurate or incomplete personal data we hold about you without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
You may request a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
We aim to respond to all valid data rights requests within thirty (30) calendar days of receipt. In complex cases, we may extend this period by a further two months, and will notify you accordingly. There is no charge for submitting a data rights request. uo8 will never penalise you for exercising your legal rights.
The uo8 Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from any person below the age of 21. Where we become aware or have reasonable grounds to suspect that personal data has been provided by a minor, we will take immediate steps to verify the individual's age, suspend the relevant account, delete the data in question, and return any deposited funds.
Our KYC verification process is designed specifically to identify and prevent underage access to the Platform. If you believe that a person below the age of 21 has registered an account on uo8, please notify us immediately at the contact details provided in Section 14.
Age Restriction Notice: uo8 is for players aged 21 and above only. If you are under 21, you must not use this Platform. Parents and guardians should use available parental controls and monitoring tools to prevent minors from accessing online gambling services.
In operating the uo8 Platform, some of your personal data may be transferred to, stored in, or processed in countries outside Malaysia. This may occur, for example, when we use cloud infrastructure, third-party service providers, or payment processors whose servers are located in other jurisdictions.
Where such transfers occur, uo8 ensures that appropriate safeguards are in place to protect your personal data, including the use of standard contractual clauses, data processing agreements that impose equivalent data protection standards, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection.
Your personal data will never be transferred internationally in a manner that is inconsistent with applicable Malaysian data protection law or the principles set out in this Policy.
uo8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new regulatory requirements, or improvements to our platform operations. When material changes are made, we will notify registered players by email or via an in-platform notification prior to the changes taking effect.
The date of the most recent update to this Policy is shown at the top of this page. We recommend that you review this Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your personal information, please contact our Data Protection team through the following channels:
We will acknowledge receipt of all data-related enquiries within two (2) business days and aim to resolve them within thirty (30) calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Have questions about how uo8 handles your data? Our support team is available 24/7 and we're always happy to help. Visit our homepage to explore everything uo8 has to offer.
For players aged 21 and above only. Play responsibly. Gambling can be addictive — please play within your means.